Return & Refund

At Luxluca, we strive to ensure that our customers are fully satisfied with their shopping experience. As a replica luxury brand online shopping sale website, we take pride in offering high-quality replica products at affordable prices. However, we understand that there may be instances when a product does not meet your expectations or you need to return an item. To provide transparency and clarity, please read our Return and Refund Policy below.

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

  • Timeframe: You must request a return within 14 days of receiving your order. Any return request made after this period will not be accepted.
  • Condition: The item must be unused, unworn, unwashed, and in its original condition. All tags, packaging, and accessories that came with the product must be intact and included with the return.
  • Original Packaging: The item must be returned in its original packaging to ensure that it is protected during transit. Products that are damaged due to improper packaging may not qualify for a refund.
  • Non-Returnable Items: Some items are exempt from being returned, including:
    • Items marked as “Final Sale” or “Non-Returnable” at the time of purchase.
    • Items that have been customized or altered.
    • Intimate apparel such as underwear, swimwear, or earrings for hygiene reasons.

2. How to Initiate a Return

If you wish to return an item, please follow these steps:

  1. Contact Customer Support: Email our customer support team at [customer support email] with your order number, the reason for the return, and any relevant details, such as photos if the item is damaged or defective.
  2. Receive Return Authorization: Once your return request is approved, we will send you a Return Authorization (RA) number and instructions on how to proceed with the return. Returns without an RA number will not be processed.
  3. Ship the Item: Package the item securely in its original packaging, along with any accessories and documentation that came with it. You are responsible for return shipping costs unless the return is due to a defect or error on our part.

3. Return Shipping Costs

  • Customer Responsibility: Customers are responsible for covering the shipping costs associated with returning an item unless the return is due to a product defect, an incorrect item received, or another error on our part.
  • Tracking and Insurance: We recommend using a trackable shipping service and purchasing shipping insurance to ensure that the returned item is safely delivered to us. Luxluca is not responsible for items lost or damaged in transit during the return process.

4. Refund Processing

Once we receive your returned item, our team will inspect it to ensure it meets the return eligibility criteria. This inspection typically takes 3-5 business days after the item is received.

  • Refund Approval: If the returned item passes inspection, we will issue a refund to the original payment method within 7-14 business days.
  • Partial Refunds: In certain situations, only partial refunds may be granted, such as:
    • Items that are returned in a damaged or used condition.
    • Returns made outside of the 14-day return window but within a reasonable timeframe.

Please note that original shipping fees are non-refundable, and any return shipping costs will be deducted from the refund unless the return is due to a defect or mistake on our part.

5. Exchanges

At this time, Luxluca does not offer direct exchanges. If you would like a different size or color, we recommend returning the item according to the above guidelines and placing a new order for the desired product.

6. Damaged or Defective Items

In the unlikely event that you receive a damaged or defective product, please contact our customer support team immediately at [customer support email]. We will work with you to resolve the issue promptly, whether that involves providing a replacement or offering a refund. Please provide photos and a detailed description of the defect when contacting us.

7. Non-Refundable Situations

Luxluca reserves the right to refuse returns or refunds if the following conditions are met:

  • The item has been used, worn, or altered.
  • The return is initiated after the 14-day return window.
  • The item is returned without all original packaging, tags, or accessories.
  • The item is marked as a “Final Sale” or “Non-Returnable” item.

8. Contact Information

If you have any questions about our Return and Refund Policy, need assistance with your return, or require further clarification, please reach out to our customer support team:

Email: service@luxluca.com

At Luxluca, customer satisfaction is our top priority. We appreciate your business and are committed to resolving any issues you may have with your purchase quickly and efficiently. Thank you for shopping with Luxluca!