Shipping & Delivery

At Luxluca, we are committed to delivering your orders efficiently and ensuring that you have a smooth shopping experience from checkout to delivery. This Shipping and Delivery Policy outlines how we handle order processing, shipping options, delivery times, and other important details related to getting your items to you. Please read the following policy carefully to understand our shipping procedures.

1. Order Processing

  • Processing Time: Once your order is placed, it will be processed within 1-3 business days (excluding weekends and holidays). This includes verifying payment information, preparing your items for shipment, and coordinating with our shipping partners.
  • Order Confirmation: After placing your order, you will receive an order confirmation email. Once your order has been processed and shipped, we will send a shipping confirmation email containing your tracking number and a link to track your package.

During peak seasons or promotional events, processing times may take slightly longer due to high order volumes. We appreciate your patience during these times.

2. Shipping Methods and Options

Luxluca offers a variety of shipping options to cater to your needs. Shipping costs and delivery times may vary depending on your location and the shipping method selected at checkout.

  • Standard Shipping: This is our most cost-effective option and is available for both domestic and international orders. Estimated delivery times are:

    • Domestic (Within the Country): 7-14 business days
    • International: 10-15 business days (varies by destination)

  • Expedited Shipping: For faster delivery, we offer expedited shipping for an additional fee. Estimated delivery times are:

    • Domestic: 3-7 business days
    • International: 7-14 business days

  • Express Shipping: Our fastest shipping option guarantees the quickest delivery. Estimated delivery times are:

    • Domestic: 1-3 business days
    • International: 5-10 business days

Please note that delivery times are estimates and may vary depending on factors such as customs processing for international orders, holidays, or unforeseen delays from the shipping carrier.

3. International Shipping

Luxluca is proud to ship to many countries worldwide. However, international customers should be aware of the following:

  • Customs, Duties, and Taxes: Import duties, taxes, and customs fees may be imposed by your local government and are not included in the product price or shipping fees. These charges are the responsibility of the customer. Luxluca is not responsible for delays caused by customs clearance or additional charges incurred.
  • Shipping Restrictions: Some countries may have restrictions on the importation of replica luxury goods. It is the customer’s responsibility to ensure compliance with local regulations before making a purchase.

4. Tracking Your Order

Once your order has shipped, you will receive an email with your tracking number and a link to track your package. Please allow 24-48 hours for the tracking information to update after shipment. You can monitor your package’s journey and stay informed about its expected delivery date.

If you have any concerns about your tracking status, please reach out to our customer support team at [customer support email] for assistance.

5. Lost or Delayed Packages

Luxluca works with reputable carriers to ensure your package arrives on time. However, in rare cases, packages may be delayed or lost. If your package does not arrive within the expected timeframe or tracking shows unusual delays, please contact our customer support team at [customer support email], and we will investigate the issue with the carrier on your behalf.

6. Shipping Costs

Shipping costs are calculated based on the destination, weight, and size of the package. These fees will be displayed during the checkout process, allowing you to choose the best shipping option for your needs. Luxluca may offer free or discounted shipping during promotional periods, which will be clearly communicated on our website or via email.

7. Incorrect or Undeliverable Addresses

Please ensure that your shipping address is accurate and complete before placing your order. If you notice an error in your address after placing the order, please contact us immediately at [customer support email]. If the package is returned to us due to an incorrect address or undeliverable location, the customer will be responsible for any additional shipping fees to resend the package.

8. Damaged or Defective Items

If your order arrives damaged or defective, please document the damage with photographs of the packaging and item(s) and contact our customer support team within 48 hours of receiving your package. We will guide you through the return process and offer a replacement or refund, depending on your preference and item availability.

9. Contact Information

If you have any questions or concerns about this Shipping and Delivery Policy, or need assistance with your order, please contact us at:

Email: service@luxluca.com

This Shipping and Delivery Policy is designed to provide transparency and ensure that you have all the information you need regarding your order’s shipping and delivery process. Luxluca is dedicated to delivering a seamless and satisfying shopping experience.